FAQs

Questions and answers

TIPs

Storage advice & tips

Do I need to bring my own lock?

Each storage unit/room has its own key, which we provide after initial payment is received.

Are my contents insured?

No, this is for you to arrange.

What type of security do you have at Portals Storage?

Two sets of electric gates, CCTV and double entrance doors, both of which are locked.

What hours can I access my self storage unit?

Downstairs/garage units 50m2–150m2 in size benefit from 24-hour access, while all other smaller units have access by appointment.

What are your office hours?

We are open Monday – Friday 8 am to 4:30 pm and Saturday 8 am to 2 pm. We are closed on Sundays and statutory holidays.

If I don't require a unit for a full month, is it prorated?

No. Rental periods are for a full month, but not necessarily a calendar month.  So, if you rent on the 10th of the month then your rent is due on the 10th of each month.

What happens if I don't pay for my storage unit on time?

You will be locked out of your storage unit if rent is not paid by the due date. Its lock will not be removed until the rent and late fees are paid in full. If rent is not paid for 60 days, the contents are removed and sold.

Are there things I cannot store in my unit?
  • Hazardous materials – items that are flammable, corrosive, or explosive should never be stored.
  • Plants.
  • Food – please do not store food items as these attract rodents and insects.
Do I need to put rodent control in my unit?

Yes. Mice and other rodents can get into anywhere! I’m sure you have had them in your home. We do put mouse control in every empty unit, but once you rent a unit you are responsible for putting mouse control in as we no longer have access to your secure storage space.

  • Lay down cardboard or skids on the floor of your unit.
  • Create a walkway inside your unit to allow access to your items.
  • Items you will require frequent access to should be stored at the front of your unit.
  • Stack similar sized boxes together.
  • Some sofas can be placed on their end to conserve space.
  • Place mattresses and box springs on their end as well. Use mattress covers.
  • Cover furniture to prevent dust.
  • Ensure all items/appliances are emptied of liquid to avoid freezing and breaking.
  • Refrigerators should be dried completely, and the door left ajar.
  • Thoroughly clean appliances of any food residue to avoid attracting mice.
  • Remove gas and oil from lawn mowers, etc. and disconnect any batteries. Hazardous items may not be stored.
  • Always disassemble furniture and tables to conserve space.
  • Keep a list of your stored items and keep it in a safe place away from the storage unit.

TIPs

Storage advice & tips

  • Lay down cardboard or skids on the floor of your unit.
  • Create a walkway inside your unit to allow access to your items.
  • Items you will require frequent access to should be stored at the front of your unit.
  • Stack similar sized boxes together.
  • Some sofas can be placed on their end to conserve space.
  • Place mattresses and box springs on their end as well. Use mattress covers.
  • Cover furniture to prevent dust.
  • Ensure all items/appliances are emptied of liquid to avoid freezing and breaking.
  • Refrigerators should be dried completely, and the door left ajar.
  • Thoroughly clean appliances of any food residue to avoid attracting mice.
  • Remove gas and oil from lawn mowers, etc. and disconnect any batteries. Hazardous items may not be stored.
  • Always disassemble furniture and tables to conserve space.
  • Keep a list of your stored items and keep it in a safe place away from the storage unit.
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Whatever you need storing, we can help. Get in touch and let us talk you through our various storage solutions, reserve your space or, arrange a visit to see the facilities we offer.

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